Privacy Policy
Your privacy and data security are fundamental to our community values
Last Updated: January 3, 2026
Introduction
Welcome to Longevityszn, a global community movement dedicated to spreading awareness about health, wellness, and longevity. We are operated by Soluna Health and Wellness FZ-LLC, registered in the United Arab Emirates.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with our community. We are committed to protecting your privacy and handling your data with transparency and respect.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- •Create an account: Name, email address, password
- •Make a purchase: Billing address, shipping address, payment information (processed securely through Stripe)
- •Subscribe to our newsletter: Email address, name (optional)
- •Contact us: Name, email address, message content
- •Participate in surveys or promotions: Any information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- •Device information: IP address, browser type, operating system, device identifiers
- •Usage data: Pages visited, time spent on pages, links clicked, referring website
- •Location data: Approximate geographic location based on IP address
- •Cookies and tracking technologies: See our Cookie Policy section below
Payment Information
We use Stripe as our payment processor. We do not store your full credit card information on our servers. Payment data is encrypted and processed securely by Stripe in compliance with PCI-DSS standards. We only retain the last 4 digits of your card and expiration date for reference purposes.
How We Use Your Information
We use the information we collect for the following purposes:
- •Order fulfillment: Process and deliver your orders, send order confirmations and shipping updates
- •Account management: Create and maintain your account, provide customer support
- •Communication: Send you newsletters, promotional offers, and community updates (with your consent)
- •Website improvement: Analyze usage patterns to improve our website functionality and user experience
- •Fraud prevention: Detect and prevent fraudulent transactions and protect against security threats
- •Legal compliance: Comply with applicable laws, regulations, and legal processes
- •Research and analytics: Understand customer preferences and improve our products and services
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party service providers who help us operate our business:
- •Payment processing: Stripe (for secure payment transactions)
- •Shipping and logistics: Courier services for order delivery
- •Email services: Email marketing and transactional email providers
- •Analytics: Website analytics and performance monitoring tools
- •Cloud hosting: Secure data storage and website hosting providers
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or in response to:
- •Legal processes (court orders, subpoenas)
- •Government or regulatory requests
- •Protection of our rights, property, or safety
- •Investigation of fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change in ownership.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- •SSL/TLS encryption for all data transmission
- •Secure password hashing and storage
- •Regular security audits and vulnerability assessments
- •Restricted access to personal data (need-to-know basis)
- •Secure cloud infrastructure with backup and disaster recovery
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- •Access: Request a copy of the personal information we hold about you
- •Correction: Request correction of inaccurate or incomplete information
- •Deletion: Request deletion of your personal information (subject to legal obligations)
- •Opt-out: Unsubscribe from marketing communications at any time
- •Data portability: Request transfer of your data to another service
- •Object: Object to processing of your personal information for certain purposes
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.
Types of Cookies We Use
- •Essential cookies: Required for website functionality (login, shopping cart)
- •Analytics cookies: Help us understand how visitors use our website
- •Preference cookies: Remember your settings and preferences
- •Marketing cookies: Track your activity for targeted advertising (with consent)
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
International Data Transfers
We are based in the United Arab Emirates, but we serve a global community. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- •The nature of the information
- •Legal and regulatory requirements
- •Potential legal claims
- •Our legitimate business needs
When we no longer need your information, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- •Posting the updated policy on this page with a new "Last Updated" date
- •Sending you an email notification (for significant changes)
- •Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Questions About Privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Soluna Health and Wellness FZ-LLC | Compliant with UAE data protection regulations